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Bridge The Gap

Creating Systems to Provide the Best Customer Experience

7m 22s

David Crump, Owner of Spark Fitness and a business consultant, discusses the importance of utilizing systems to improve the customer experience. This Bridge video demonstrates techniques that are referenced in the article "The Experience is Just as Important as the Results-Building a Successful Fitness Business Beyond Exercise", published in Personal Training Quarterly in June 2016.

Cast
David Crump, NSCA-CPT Speaker
Nick Clayton, MS, MBA, CSCS,*D, NSCA-CPT,*D, TSAC-F,*D Host

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